Last Updated: 15.12.23

1. Returns Policy:

1.1 Damaged, Defective, or Incorrect Items:

• If you receive a damaged, defective, or incorrect item, please contact our customer service team within 24 hours of receiving your order. We may request supporting documentation such as photographs to assess the issue. Upon verification, we will provide you with a replacement or issue a refund, as deemed appropriate.

1.2 Quality Concerns:

• As our products are perishable, issues related to quality are subjective and depend on factors such as storage conditions. If you have concerns about the quality of your purchase, please contact us immediately with the product in question, and we will assess the situation on a case-by-case basis.

1.3 Non-Returnable Items:

• Due to the nature of our products, returns are generally not accepted unless the items fall under the categories mentioned in sections 1.1 and 1.2.

2. Refund Policy:

2.1 Eligibility:

• Refunds will be considered in the following circumstances:
  • Damaged, defective, or incorrect items as verified by our team.
  • Failure by Darlin Dal to provide your click-and-collect order within the specified time frame.

2.2 Refund Process:

• Upon approval of a refund, we will process the refund within 7 business days using the original payment method.

2.3 Refund Exceptions:

• Refunds will not be provided for issues related to customer preferences, dissatisfaction that is not related to the quality of the products, or failure to collect orders within the specified collection window.

2.4 No-Show Policy:

• If a customer fails to collect their order within the designated timeframe and has not contacted us to arrange an alternative collection time, no refund will be issued, and the items may be discarded.

3. Click-and-Collect:

3.1 Collection Window:

• Customers must collect their orders within the specified collection window.
• Failure to collect within this timeframe may result in the items being discarded, and no refund will be issued.

4. Compliance with Australian Law:

4.1 Australian Consumer Law:

• This policy is designed to comply with Australian Consumer Law. Customers are encouraged to familiarize themselves with their rights and responsibilities under Australian Consumer Law.

5. Contact Information:

If you have any questions or concerns about our Returns and Refund Policy, please contact our customer service team at darlindal.au@gmail.com.